Wheelchair Taxi Cab Melbourne was established in 2023 after recognising how difficult it could be for wheelchair users, families and support teams to arrange dependable transport. A vehicle might be described as accessible, but would it suit the passenger’s wheelchair? Would there be enough room for a carer? Would the driver arrive on time and understand how to assist safely?
We created our service to remove as much of that uncertainty as possible.
Today, we provide wheelchair-accessible transport across Melbourne and Victoria for everyday journeys, medical appointments, NDIS-related travel, airport transfers, community activities and special occasions. Our passengers include people using manual wheelchairs, powered wheelchairs and mobility scooters, as well as older passengers who need additional time or assistance when travelling.
Every booking begins with understanding the person making the journey. The destination matters, but so do the wheelchair dimensions, boarding requirements, number of accompanying passengers and any assistance that may be needed along the way.
Why We Started
For many people, booking a taxi is a quick decision. For someone with limited mobility, it can involve considerably more planning.
Passengers and their families need to know that the correct vehicle will arrive, that mobility equipment can be secured appropriately and that the driver will not make them feel hurried. Missing a hospital appointment, dialysis session or flight because unsuitable transport was sent is more than an inconvenience.
Wheelchair Taxi Cab Melbourne was built around these real concerns.
Our aim has always been straightforward: to provide safe, respectful and reliable accessible transport for people who want greater confidence in their travel arrangements. We believe passengers should be treated as individuals, given the time they need and kept informed about their booking.
Since beginning operations in 2023, we have continued to develop our service around the feedback and practical needs of passengers, families, carers, support coordinators and aged-care providers.
Accessible Transport Built Around Real Experience
Every week, our drivers assist passengers travelling to dialysis sessions, rehabilitation programs, specialist consultations, day centres, airports, family events and workplaces.
Some passengers travel with us occasionally. Others rely on accessible transport several times each week. With recurring bookings, our drivers can become familiar with a passenger’s preferred boarding process, regular pickup location, appointment schedule and mobility requirements.
That familiarity can make an important difference. A person travelling to a recurring medical appointment should not have to explain every detail again before each journey. Where possible, we maintain clear booking information so regular trips can be arranged more efficiently and consistently.
Our practical experience has also shown us why details matter. The type of wheelchair, its dimensions and the number of accompanying passengers can affect which vehicle should be allocated. Asking these questions during booking helps us plan properly and reduces the risk of an unsuitable vehicle arriving.
Our Service at a Glance
Since 2023, Wheelchair Taxi Cab Melbourne has grown through consistent bookings and returning passengers.
- More than 150 bookings completed each week
- 86% of customers use our service again
- Three wheelchair-accessible vehicles
- Space for up to two wheelchairs on suitable bookings
- Capacity for up to 11 passengers plus the driver, depending on the vehicle configuration
- Transport available across Melbourne and selected regional Victorian destinations
These figures are not included simply as marketing claims. They reflect the number of passengers, families and organisations that regularly trust us with important journeys.
Who We Help
Our accessible transport service is available to individuals and organisations arranging travel for people with different mobility needs.
We regularly assist:
- Manual and powered wheelchair users
- Passengers travelling with mobility scooters
- NDIS participants
- Older people and aged-care residents
- People attending rehabilitation or recurring treatment
- Passengers travelling with carers or support workers
- Families booking transport for a relative
- Support coordinators and plan managers
- Hospitals, clinics and community organisations
- Passengers requiring accessible airport transport
- People travelling under approved TAC or WorkCover arrangements, where applicable
You do not need to be an NDIS participant to book with us. Private bookings are welcome, and a family member, carer, support worker or organisation can arrange the journey on the passenger’s behalf.
Wheelchair-Accessible Vehicles
Our fleet consists of three wheelchair-accessible vehicles designed to accommodate different passenger and mobility requirements.
Depending on the selected vehicle and seating configuration, we can transport up to 11 passengers plus the driver. Suitable bookings may also accommodate two wheelchairs, making the service useful for families, group outings, aged-care travel and passengers attending events together.
Our vehicles can accommodate many manual wheelchairs, powered wheelchairs and mobility scooters. However, mobility equipment varies considerably in width, height, length and weight. For this reason, we may ask for measurements or equipment details before confirming the booking.
Providing this information helps us select the most appropriate vehicle and plan the seating arrangement for carers, relatives or other passengers travelling at the same time.
Safety During Every Journey
Wheelchair transport requires more than space inside a vehicle. Boarding, positioning and securing mobility equipment must be handled carefully.
Before departure, the driver checks that the wheelchair is positioned correctly and that the required restraint system is attached. Passenger safety restraints are also checked before the vehicle moves.
Our drivers allow time for passengers to board and settle into the vehicle. Assistance can be provided where appropriate, but passengers remain in control of how they prefer to be helped. Some people travel independently, while others may need guidance from a family member, carer or support worker.
If a passenger has a particular boarding preference or mobility requirement, it should be shared when booking. This allows the driver and booking team to prepare before arrival.
Drivers Who Understand Accessible Travel
A professional wheelchair transport service depends on the person behind the wheel as much as the vehicle itself.
Our drivers understand that passengers may need additional boarding time, clear communication or help managing the practical parts of the journey. They are expected to be patient, respectful and attentive without making assumptions about what a passenger can or cannot do independently.
They also understand the importance of punctuality. A delay can affect a specialist appointment, hospital admission, dialysis schedule, flight or support-service connection. While traffic and unexpected road conditions can occur, journeys are planned with the pickup time, destination and likely travel conditions in mind.
Our drivers meet the relevant requirements for the work they perform and follow the applicable commercial passenger transport standards in Victoria.
More Than Medical Transport
Medical travel is an important part of our work, but accessible transport should also support everyday life.
Passengers book with us for:
- Hospital and specialist appointments
- Dialysis and rehabilitation sessions
- NDIS-funded activities
- Work and education
- Day programs and community participation
- Shopping and personal errands
- Airport transfers
- Family visits and social outings
- Weddings, celebrations and community events
- Aged-care and residential facility transfers
- Longer-distance journeys across Victoria
Whether the journey is a regular five-minute trip or a planned airport transfer, we apply the same attention to the passenger’s needs.
NDIS and Recurring Transport
We provide accessible transport for NDIS participants travelling to appointments, therapy, employment, education, community activities and other approved destinations.
Bookings can be made by participants, family members, support workers, plan managers or support coordinators. Relevant invoicing and payment information should be provided when the booking is arranged so the correct documentation can be prepared.
Recurring bookings are available for passengers who travel on a regular schedule. These may include weekly therapy, dialysis, rehabilitation, day programs, work or community activities.
When setting up recurring travel, we record the pickup location, destination, preferred times, mobility equipment and accompanying passenger requirements. If an appointment schedule changes, we recommend notifying us as early as possible so the booking can be updated.
Hospital, Dialysis and Rehabilitation Journeys
Medical appointments often involve fixed arrival times, unfamiliar hospital entrances and longer waiting periods. Our drivers regularly transport passengers to hospitals, specialist clinics, rehabilitation facilities and dialysis centres across Melbourne.
When booking hospital transport, it helps to provide the specific building, entrance, department or clinic where possible. A large hospital may have several drop-off points, and the main entrance may not be the most practical location for the passenger’s appointment.
Return transport can also be arranged. If the finishing time is uncertain, let us know during booking so the most suitable collection arrangement can be discussed.
Our service is for planned, non-emergency transport. Anyone requiring urgent medical assistance should contact emergency services.
Wheelchair-Accessible Airport Transfers
Airport travel requires careful timing, particularly when the passenger is using a wheelchair or travelling with mobility equipment and luggage.
We provide wheelchair-accessible airport transfers to and from Melbourne Airport, as well as Avalon Airport by prior arrangement. Bookings can include space for carers, family members and luggage, subject to the selected vehicle’s capacity.
When arranging an airport journey, we may ask for:
- Flight number and departure or arrival time
- Airline and terminal
- Pickup and destination addresses
- Wheelchair or mobility scooter details
- Number of accompanying passengers
- Approximate luggage quantity
- Assistance required during boarding
Providing complete information allows us to allocate the correct vehicle and recommend an appropriate pickup time.
Serving Western Melbourne and Beyond
Our strongest coverage is across Melbourne’s western suburbs, including Tarneit, Truganina, Hoppers Crossing, Werribee, Point Cook, Laverton, Manor Lakes, Mambourin and Wyndham’s surrounding communities.
We also regularly serve suburbs and municipalities across:
- Wyndham
- Hobsons Bay
- Brimbank
- Melton
- Maribyrnong
- Western Melbourne
Common pickup areas include Sunshine, Footscray, Derrimut, Deer Park, St Albans, Altona North, Altona Meadows and Rockbank.
Transport to Melbourne CBD, major hospitals, Melbourne Airport and destinations elsewhere in Victoria can be arranged. Availability for regional or longer-distance journeys depends on the date, pickup location and vehicle requirements, so advance booking is recommended.
How Booking Works
We keep the booking process clear while collecting enough information to plan the journey properly.
1.Tell Us About the Trip
Provide the pickup address, destination, date, required arrival time and whether a return journey is needed.
2. Explain the Passenger’s Requirements
Let us know which type of wheelchair or mobility scooter will be used, whether the passenger can transfer to a standard seat and what assistance may be required.
3. Add Other Passengers and Equipment
Tell us how many carers, support workers or family members are travelling. For airport bookings or longer trips, include luggage and other equipment.
4. Confirm the Arrangement
Once the details and availability have been checked, the journey can be confirmed along with the relevant payment or invoicing arrangements.
5. Travel With Confidence
The allocated driver arrives with the appropriate vehicle and allows the passenger time to board, get positioned comfortably and complete the necessary safety checks.
Advance bookings are encouraged, particularly for airport trips, hospital appointments, multiple-wheelchair bookings and recurring travel. Same-day requests may be possible, depending on vehicle availability.
Why Passengers Return
The fact that 86% of our customers use the service again tells us that consistency matters.
Passengers and booking coordinators return because they value knowing that their requirements have been recorded, that an appropriate vehicle has been allocated and that the driver understands accessible travel.
We do not treat a wheelchair booking as a standard taxi trip with extra space. Each journey requires practical planning, from confirming the equipment type to allowing sufficient boarding time and selecting a suitable drop-off point.
That is the standard we continue to work toward on every booking.
Frequently Asked Questions
1. Are your drivers trained to assist wheelchair passengers?
– Our drivers understand wheelchair boarding, positioning and restraint procedures. They also allow passengers the time they need and follow any reasonable assistance instructions provided during booking.
2. Can you transport powered wheelchairs and mobility scooters?
– Yes, many powered wheelchairs and mobility scooters can be accommodated. Because equipment varies in size and weight, we may request its dimensions or other details before confirming the vehicle.
3. Can a carer or support worker travel with the passenger?
– Yes. Carers, support workers and family members can travel, subject to the available seating capacity. Tell us how many people will be travelling when making the booking.
4. Do carers travel free?
– Fares and any applicable companion arrangements depend on the booking type, payment method and journey. Please ask when booking so the correct information can be confirmed before travel.
5. Can I make a recurring booking?
– Yes. Recurring bookings can be arranged for work, therapy, dialysis, rehabilitation, day programs and other regular journeys, subject to vehicle availability.
6. Do you provide NDIS transport?
– Yes. We transport NDIS participants to approved appointments, activities and destinations. Relevant plan, invoicing or payment information should be supplied during booking.
7. Can someone else book on behalf of the passenger?
– Yes. Bookings can be made by relatives, carers, support workers, support coordinators, aged-care staff or other authorised representatives.
8. Can you carry two wheelchairs?
– Suitable vehicles can accommodate up to two wheelchairs, depending on wheelchair dimensions, passenger numbers and the required seating configuration. Please provide full details before booking.
9. Do you travel outside Melbourne?
– Yes. Longer journeys and transport to selected regional Victorian destinations can be arranged in advance. Availability and pricing depend on the pickup location, destination and vehicle required.
10. Do you provide emergency medical transport?
– No. We provide planned, non-emergency transport. If the passenger needs urgent medical assistance, contact emergency services.
Book Accessible Transport in Melbourne
Whether you are organising your own journey or booking for a family member, participant, patient or aged-care resident, we will take the time to understand the travel requirements before confirming the trip.
Contact Wheelchair Taxi Cab Melbourne to arrange a one-off journey, recurring booking, hospital visit, NDIS trip or wheelchair-accessible airport transfer.
Please provide the passenger’s mobility equipment details, pickup address, destination, date, required arrival time and number of accompanying travellers. With the right information from the beginning, we can allocate an appropriate vehicle and help make the journey safer, easier and more comfortable.
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