At Wheelchair Taxi Cab, we understand that plans can change. Our cancellation and refund policy is designed to be fair, simple, and convenient for all passengers who book our wheelchair accessible taxi services across Australia. We always try to offer flexible options while ensuring that our drivers’ time and availability are respected.
Booking Cancellation
If you need to cancel your booking, we recommend informing us as early as possible. Early notice allows us to adjust our schedule and serve other passengers who may require wheelchair transport.
- Cancellations made well in advance of the scheduled pickup are usually accepted without any charges.
- If a booking is cancelled shortly before the pickup time, a small cancellation fee may apply.
- Bookings cancelled after the driver has been dispatched may incur a service charge.
- No-show bookings may also be charged a minimum trip fee.
Refund Policy
Our team carefully reviews refund requests to ensure fairness and transparency. Refunds are generally processed if a service cannot be completed due to operational issues or other valid reasons.
- Refunds may be issued if the ride is cancelled by our team due to vehicle or driver unavailability.
- If a passenger is charged incorrectly, the amount will be reviewed and corrected promptly.
- Approved refunds are usually processed back to the original payment method.
- Processing time may vary depending on the payment provider.
Need Help With a Cancellation?
If you need to modify or cancel your booking, please contact our support team as soon as possible. Our staff will do their best to assist you and provide the most suitable solution. Wheelchair Taxi Cab is committed to offering reliable, accessible, and respectful transport services for every passenger.